Inside a Client Relationship OS: From Onboarding to Retention

15/12/2025

Olena, Head of Operations at Avomind, breaks down what client relationship management looks like when you’re scaling a services business: transparency from the first call, how to segments accounts (strategic, referral multipliers, niche), and what they standardize vs keep flexible. We cover early red flags, how to re-engage clients without burning the relationship, and the ops behind it all.

n this episode, Kanika talks to Olena, Head of Operations at Avomind, about what client relationship management actually looks like when you’re scaling a services business. Olena breaks down why transparency from the first call matters, how Avomind segments accounts (strategic, referral multipliers, niche), and what they standardize versus keep flexible. We cover early red flags in client relationships, how to re-engage disengaged clients without burning the relationship, and the operational systems behind making all of this work.